At PremiumPrintMart.com, we are committed to providing high-quality printers and accessories. If you are not completely satisfied with your purchase, we offer a straightforward returns and refunds policy to ensure your peace of mind.
You may return most new, unopened items within 30 days of delivery for a full refund or exchange. To be eligible for a return, the item must be in its original condition, unused, and in the original packaging. Defective or Damaged Items: If the product you received is defective or damaged, please contact us within 7 days of receiving the item, and we will assist you in returning the item and obtaining a full refund or replacement.
Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If your return is approved, a refund will be processed to your original payment method. Refunds may take up to 7 business days to appear in your account, depending on your payment provider.
Some items cannot be returned due to hygiene and safety reasons. These include: Opened ink cartridges or toners Items that are not in their original condition or packaging
Contact us at info@premiumprintmart.com to initiate a return. Provide your order number, the reason for return, and whether you prefer a refund or replacement. Once your return is approved, we will provide you with a return label and instructions for sending the item back.
Customers are responsible for the return shipping costs, except in cases of defective or damaged products. If your return is eligible for a refund, the shipping cost of the original order is non-refundable.
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us within 7 days of receiving the item.
If you have any questions about your order, or need further assistance with returns or refunds, feel free to contact our customer service team at info@premiumprintmart.com.
Thank you for shopping at PremiumPrintMart.com!